VTC Operator, Tier 2 - Full Performance (Government) Job
Job Description Job Attributes+
OAKTON, VA, US
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for a VTC Operator - To serve as the interface with the customer for all aspects of video operations. They assist customers with the establishment of video teleconferences as well as perform first tier troubleshooting with VTC issues that may arise. These individuals typically work in a Video Operations Center.
VTC Operators at the Tier 2 level are required to have a thorough understanding of VTC operations and possess customer service skills. Configure, operate, maintain, and troubleshoot Tandberg/Cisco & Polycom systems for video teleconferencing & multi-point meetings in classified and unclassified environments. Manage and operate Cisco & Polycom MCUs, Cisco VCS Controllers, Expressways, and Gatekeepers. They interface with customers at all levels and are required to be able to respond to customer issues courteously and efficiently.
This position requires all personnel to work a rotating shift schedule. Shifts available include 6am-2pm, 2pm-10pm and 10pm-6am
Required Skills, Experience, and Education: Candidate must have a total of 7 years of applicable experience. The experience can be a combination of degree and relevant work history. This can be a High School degree and 7 years of relevant work history OR an Associate’s and 5 years, a Bachelors’ and 3 years, a Masters and 1 year or a PhD and 0 years of relevant work history.
Must have one of the following certifications: Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+
Required Clearance: TSSCI with Polygraph. (#polygraph)
**Work to be performed in Mclean, VA**
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V