Tier III O&M Support (Government)


Tier III O&M Support (Government) Job

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  • Job Category

    Government Support

  • Job Type

    Full Time

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for Tier III operations and maintenance (O&M) engineers - To support the customer’s various WAN and LAN networks, in providing network upgrades and config support to the architecture team; act as subject matter expert in WAN and LAN technologies and vendors; support customer’s intra- and inter- net and other data communications systems or segments of networked system; and by Providing tiered support for the network operations centers (NOC).

Description of Job Duties/Responsibilities:

May supervise other network support and client server specialists and plan, coordinate, and implement network security measuresParticipate in evaluation of new network technologies and makes recommendations to network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networksDiagnose hardware and software problems and replace defective componentsSupport operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurationsRequired Clearance: Active TSSCI with Polygraph. (#polygraph)

Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR Masters and 10 years, Bachelors and 12 years, Associates and 14 years or HS and 16 years. Must be compliant with DoD 8570 IAT Level 3.

Desired Qualifications: 
Monitor the performance of systems and networksSupport routine network startup and shutdown procedures and maintain control recordsConfigure, and test hardware, networking software and operating system softwarePrepare technical proposals for presentation to the engineering review boards for adding new technologies to the networkPerform a full range of upgrades in accordance with existing network architectureReview user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirementsPerform long term O&M activities to include tier 3 troubleshooting and problem resolutionUtilize complex network analysis tools to identify and correct problems in the network while maintaining logs and records associated with reported problems or situationsPrepare troubleshooting procedures for restoring the network to optimal performance levelsProvide fault management for the network and supports performance management functionsRespond, isolate, and resolve network troubles. Monitor alarms and alerts to identify network elements causing network degradation or failureExecute reporting functions and data input associated with network managementMonitor security posture of the network, report suspected violations to designated authorityCoordinate with configuration management and implementation teamsPerform operator-level maintenance on components for network management systems Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput); recommend procurement, removals, and modifications to network componentsOptimize network topologies and site configurations. Plan installations, transitions, and cut-overs of network components and capabilitiesCoordinate requirements with users and suppliersOrganize and direct network installations on site surveysAssess and document current site network configuration and user requirementsMaintain operating systems, communications software, data base packages, compilers, assemblers, and utility programsApply software, hardware, and standards information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applicationsEnsure these systems and applications are compliant with standards for open systems architectures, reference models, and profiles of standards - such as the IEEE Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of IM solutions on the application platform, across the application program interface (API), and the external environment/software applicationEvaluate and recommend COTS applications and methodologies that can be acquired to provide inter-operable, portable, and scalable information technology solutionsAT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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