Senior Tech Product Mgr

Job Description:

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Job:

This is a technical job limited to technical organizations. The Technical Product Manager is responsible for defining and driving the product vision, roadmap, and execution by collaborating with cross-functional teams to deliver customer-centric software solutions and meet business objectives. Requires familiarity with software development methodologies and best practices, service-oriented architecture, and product analytics.

Key Responsibilities:

•    Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements, and make recommendations on the solution and implementation. Deliver the product that meets business requirements, reliability, scalability, and performance goals
•    This role will drive alignment to the company’s cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.
•    Work with Agile team and create the strategy roadmap, develop minimal viable product and Episodic solutions that drive a highly effective and efficient project development and delivery scrum team.
•    Launch the vision, product strategy and road map for products and work with key stakeholders in the company to deliver on that vision including sales, partner teams, affiliates, and care operations.
•    Monitors product for all defined KPIs to ensure best-in-class customer experience
•    Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications
•    Acts as a product evangelist to build awareness and understanding across teams and organization
•    Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines. 
•    Provide functional leadership during technology enhancements upgrades/implementations and work successfully as a liaison with various internal business/technical partners.
•    Partner with the support organization to provide training, support and technical assistance to operation team and end users. 
•    Participate in an Agile scrum team, write/enhance/research Epics and features and be responsible as business lead and central subject matter expert. 
•    Lead, guide, and support team members, and help streamline work processes to improve efficiency and consistency. 

Required Qualifications 
•    Bachelor’s degree in Marketing, Computer Science, Information Systems, or related field
•    5+ years of product management experience with proven track record of managing all aspects of a successful product throughout its lifecycle 
o    Experience within high tech, software and/or wireless/telecom industry highly desired
•    Solid technical background with understanding and/or experience in software development, web technologies and customer communications 
•    Experience in product roadmap assessment and planning. 
•    Understanding of Operations Management (call center and retail management) strategies
•    Experience in driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction/delivery, source/target transformation/mappings. 
•    Experience in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues. 
•    Experience working within scaled agile development team
•    Experience with MuleSoft and Salesforce technologies
•    Experience and knowledge of APIs, Web Services, SOA, ESB, ETL concepts and tools. 
•    Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders

Preferred Qualifications
•    Master’s Degree in Marketing, Computer Science, Information Systems, or related field
•    Experience in a retail, Call Centers, or consumer organization
•    Sales force certifications
•    Experience with Salesforce - Core Platform – Sales & Service, Marketing Cloud
 

Our Senior Tech Product Mgr earns between $118,800.00-$178,200.00., Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

 Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage

· 401(k) plan

· Tuition reimbursement program

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave

· Paid Caregiver Leave

· Additional sick leave beyond what state and local law require may be available but is unprotected

· Adoption Reimbursement

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us? Apply now!

Weekly Hours:40

Time Type:Regular

Location:Dallas, Texas

Salary Range: $106,100.00 - $178,200.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.