Senior System Engineer

Job Description:

About the Company

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology eXperience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. About the Team We deliver innovative and reliable solutions that create intuitive, easy-to-use experiences for our Contact Center experts and customer teams. The team provides: Design, Development, Integration, and Support of customer-focused Contact Center CTI solutions.

About the Job

This career step requires intermediate level experience. Provides the project planning, infrastructure planning/design, cost estimates/analysis, procurement and implementation of the company's internal corporate communications system. Performs engineering studies to determine requirements, short and long-range engineering plans, designs, and traffic studies of the corporation internal telecommunication systems.

Responsibilities and Day-to-Day:

Day-to-day applications operations and support. The implementation, maintenance, administration, configuration, problem resolution and/or technical support for CTI and related applications, infrastructure, related hardware and software. May involve consulting with clients, hardware/software vendors and various expert, telephony/voice support groups. Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques in support of the application servers and related components, etc.

Job Contribution

Intermediate level technical professional.  Strong technical knowledge within a discipline and sound understanding of CTI technologies. Technical experience, certifications preferred for: Linux, Python and Shell scripting, JavaScript, web applications, and Elastic (Logstash, Elasticsearch and Kibana).  Sound knowledge of rational data base, Oracle and backend PL/SQL programming. Genesys.  Strong general Contact Center telephony and data application skills that would enable deep troubleshooting across various components and the ability to understand those relationships and piece fragments of the stories together effectively. Sound knowledge of rational data base, Oracle and backend PL/SQL programming. Genesys Contact center experience would be helpful. 

Our Senior-System Engineers earn between $130,000-$196,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage

· 401(k) plan

· Tuition reimbursement program

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave · Paid Caregiver Leave

· Additional sick leave beyond what state and local law require may be available but is unprotected

· Adoption Reimbursement

· Disability Benefits (short term and long term) ·

Life and Accidental Death Insurance

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone. AT&T is leading the way to the future – for customers, businesses and the industry.

We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us? Apply now!

Weekly Hours:40

Time Type:Regular

Location:Plano, Texas

Salary Range: $130,700.00 - $196,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.