NOC Tier 2 Analyst (Government)


NOC Tier 2 Analyst (Government) Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Organization


  • Job Category

    Government Support

  • Job Location


  • Job Type

    Full Time

  • Remote


AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense and Federal Civilian US Government agencies. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission

We support our DoD and Federal Government customers with a Consolidated Network Operations Security Center portfolio of services focused on industry leading and best of breed solutions. You will join a team of talented individuals with a variety of backgrounds and expertise highly focused on customer experience.

AT&T has an opening for a NOC Tier 2 Analyst to support the CNOSC – Multiple Contracts and shared resource: GNS, HNS, AF NaaS, HUD, EITaaS , in providing an additional NOC Tier 2 Analyst who will Analyze, troubleshoot and maintain multiple client(s) networking functionality.

Job Duties/Responsibilities:

  • Monitor and Respond to alerts from centralized management systems, active monitoring of current network status to maintain health of platform
  • Troubleshoots, evaluates, tracks, and manages network problems and recommend the best in class solutions
  • Act as Customer advocate escalating critical issues within CNOSC framework.
  • Detail oriented, able to document problems including diagnostic results and problem correlation
  • Closely Monitors and tracks scheduled network maintenance activities and potential impact to customers
  • Quickly and accurately communicate the status to appropriate personnel
  • Aggressively investigate and identify issues or potential issues and respond appropriately
  • Actual Shift assignment may vary based-upon ability to support 24 x 7 x 365 support coverage
    Required Clearance:
    Current SECRET Level Clearance (#Secret)

    Required Qualifications:
    Problem Solving Ability, Creative Thinking. Behavioral Competences: Persuading & Influencing, Applying Expertise & Technology, Analyzing, Delivering Results & Meeting.

    Customer Expectations:
    4 - 7 Years in Technical support, IT support or Call Center environment Familiarity with Service Now, Crystal Reports and Remedy, Working Knowledge of IP Networking.
    Desired Qualifications:
    Cisco Networking Certification: CCNA, CCNP, Degree in Computer Science, Electrical Engineering, or equivalent Military experience and training ITIL Practitioner Level (or above) certified a plus Degree in Computer Science, Electrical Engineering, or equivalent Military experience and training.

    AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Additional Information

Who We Are

At AT&T, we see beyond just your service.

We know that your skills are going to launch a civilian career that could change everything. And we want you to do that here. With our mission to hire 20,000 veterans by 2020, you’ve found a place where service members make a difference. 

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