Network Controller/Operator (Government)


Network Controller/Operator (Government) Job

Job Description Job Attributes+

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  • Job Category

    Government Support

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  • Job Type

    Full Time

  • Remote


AT&T is seeking skilled candidates to support the GSM-O contract at Defense Information Systems Agency (DISA) in Ogden, UT and Ford Island, HI. DISA acts as the provider of GIG/Defense Information System Network (DISN) services to its customers the Department of Defense (DoD) and national security organizations.

Roles and responsibilities include but are not limited to the following responsibilities:

  • Responsible for the monitoring, operating, managing, troubleshooting, and restoring to service any of the components comprising the DISN and its services. Services and Network Technologies include: Data/voice communications equipment, multiplexers (such as modems, circuit switching units, data switching units, secure telephone switches, Call Managers, Voice switches, VTC equipment and PBX’s), data terminal equipment, (such as front-end processors, Juniper/Cisco Routers, etc..) transmission media, (Such as coaxial and twisted pair cables, satellite, microwave, and fiber optics both vendor-provided and government owned) security devices 9KG-175A/D, KG-250, KG-340, SafeNet NSA Type I and Type III encryptors) and any other devices in the DODIN
  • Perform pro-active monitoring of network element alarms and alerts to identify those components/elements that may lead to or already are causing network degradation or failure
  • Operation of Network Management System(s) and associated assets on a continuous (rotating shifts) basis
  • Perform fault isolation and diagnostic/assessment functions to include determination and execution of corrective action(s) on a real-time basis
  • Interface with functional users as well as remote operations centers in both routine and reactive monitoring situations
  • Maintain logs and records associated with reported problems or situations
  • Execute all reporting functions and data input associated with network management
  • Monitors security posture of network(s); reports suspected violations to designated authority
  • Coordinate with configuration management and implementation entities to ensure optimum dissemination of information and network efficiency.
  • Perform operator level maintenance on all components/assets associated with network management systems

    Additional Responsibilities:
    • Provides functional guidance, supervision, technical support, training and quality assurance/quality control to Associate personnel
    • Support a performance-based environment with pre-determined Acceptable Levels of Performance (ALPs)
    • Network Controller/Operators are 'mission essential' and need to be able to support rotating 12, 10, or 8hrs shifts based upon the requirement and resources available. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

      Required Experience, Education, and Certifications:
      • IT related experience
      • Active DoD Secret Clearance w/SSBI
      • 8570 IAT Level 2 Baseline Certification (Security+ CE, CCNA Security, CySA+, GICSP, GSEC, SSCP)
      • Working understanding of networking concepts (Cable standards, IP Addressing, Routing, Switching, VPN’s, Telecommunications, etc…)
      • Strong communication skills, both written and verbal

        Desired Experience, Education, and Certifications:
        • Top Secret Clearance
        • CCNA/JNCIA or equivalent
        • Cisco ONS/MSPP, Sycamore, Ciena, SATCOM, and/or ATM related experience
        • Cisco/Juniper routing, switching, collaboration, security, and service provider experience
        • VTC experience
        • Voice over IP (VoIP), Call Manager, Cube, Session Border Controller, PBX experience
        • Department of Defense Experience
        • Knowledge of following TTP/SOP/Work Instructions to meet service delivery directives
        • Knowledge of Service Level Agreements (SLA) and Acceptable Levels of Performance (ALP)
        • Knowledge of Remedy ticketing system, documentation, and reporting procedures
        • Ability to provide detailed verbal and written communication to contractor and government leadership as requested

          AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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