Lead ServiceNow Solution Architect

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

The Lead ServiceNow Solution Architect is responsible for understanding the assigned module, its data structures, how it is designed to be used, and how it interacts with other ServiceNow modules. This role will work closely with the architecture and CMDB teams on the rollout or on-going support of ServiceNow modules across AT&T’s ServiceNow ecosystem.

Key Responsibilities: 

• Identify major use cases throughout AT&T for where the supported ServiceNow module could be used.

• Define when the module should and should not be used for those use cases.

• Assemble adhoc teams of internal experts to represent the major use cases.

• Working as a team, define and document a baseline process for how the ServiceNow module will be used within AT&T.  All use-case specific processes must be based on this base process.

• Establish and document how tenants can use (configure, develop, etc.) the module within their projects. 

• Approve requests to modify from out of the box.

• Participate in the ServiceNow Front Door process, working with tenants and prospective tenants to determine right fit and help solution new use cases.

• Identify what needs to be done to operationalize the module.

• Identify development and support team.

• Identify staffing requirements.

• Abide by all Stewardship Principles.

  Required Qualifications:

  • 5 - 8 year’s experience.

  • Related ServiceNow knowledge, experience, and skills.

    Desired Qualifications:

    • Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; or equivalent experience preferred.

      Our Lead ServiceNow Solution Architect earn between $128,400 - $215,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

      Joining our team comes with amazing perks and benefits:

      • Medical/Dental/Vision coverage

      • 401(k) plan

      • Tuition reimbursement program

      • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

      • Paid Parental Leave

      • Paid Caregiver Leave

      • Additional sick leave beyond what state and local law require may be available but is unprotected.

      • Adoption Reimbursement

      • Disability Benefits (short term and long term)

      • Life and Accidental Death Insurance

      • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

      • Employee Assistance Programs (EAP)

      • Extensive employee wellness programs

      • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

        AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. 

        Ready to #transformdigital with us? Apply now!

        Weekly Hours:40

        Time Type:Regular

        Location:Dallas, Texas

        Salary Range: $128,400.00 - $215,800.00

        It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.