Lead Customer Experience Strategist

Education:

Job Description:About the Company Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology eXperience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. About the Team The Digital CX team develops concepts and strategies to influence and affirm Digital priorities for advancing the relationship with our customers and strengthening our market position. About the Job As an Experience Innovation Strategist you’ll bring a curious, optimistic and flexible mindset to the team, leveraging your deep knowledge of customer experience and the trends in the marketplace and enabling technologies. And what you don’t know, you have a desire and aptitudeto learn and adapt. Like the market we serve, change is inevitable and constant and you thrive in that environment. Responsibilities and Day-to-Day View The CX Lead Experience Strategist is responsible for defining the strategy of the broader CX organization. They are the experts in their field and have a broad understanding of customer behavior, enabling technologies and market trends. Through this understanding and analysis, the Strategist will define the XI Strategy and drive the team to identify the top opportunities for our customers and our Digital Organization. They are also subject matter experts in Design Thinking methodologies that facilitate Design Thinking workshops to innovate against the Sprint challenge. Synthesizing customer and market data to understand impacts to evolving customer behavior and expectations. • Creating and documenting the existing CX customer journey • Identifying the top friction points within the customer journey that require innovation • Leading a team of CX, business and technical experts through ideation and innovation resulting in ideal-state experiences for our customers • Being a thought leader for the CX organization Our Lead Customer Experience Strategists earn between $105,600 -$158,400. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: · Medical/Dental/Vision coverage · 401(k) plan · Tuition reimbursement program · Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) · Paid Parental Leave · Paid Caregiver Leave · Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement · Disability Benefits (short term and long term) · Life and Accidental Death Insurance · Supplemental benefit programs: critical illness/accident hospital indemnity/group legal · Employee Assistance Programs (EAP) · Extensive employee wellness programs · Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone. AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!

Weekly Hours:40

Time Type:Regular

Location:Bothell, Washington

Salary Range: $118,800.00 - $178,200.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.