IT Service Delivery Rep, Junior (Government)

in Patuxent River, MD

IT Service Delivery Rep, Junior (Government) Job

Job Description Job Attributes+

  • Job ID

    12339053

  • Req #

    1932400

  • Organization

    AT&T

  • Job Category

    Government Support

  • Job Location

    Patuxent River, MD, US

  • Job Type

    Full Time

  • Remote

    No

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

This position’s primary role will be a Field Services Junior Level Network Technician servicing a large scale Enterprise network. You will be part of a Team of Network Technicians and Engineers servicing the NGEN Navy sites. This network includes Cisco, Aruba, Brocade, Juniper, Riverbed and McAfee network devices to include Routers, Switches, Access Points, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) and WAN Accelerators.

As a Junior Network Technician you will be expected to:
  • Install and maintain network devices at the site and work with the NOC technicians and managers to troubleshoot outages and resolve network related issues
  • Responsible to create tickets for maintenance using HPE Service Manager.
  • Understand, implement, and follow processes in accordance with current policies and procedures
  • Perform escalation and additional tasks as directed
  • Take direction from the Regional Leader and Site Leaders
    Skills and Experience:
    • Candidate will have basic working knowledge in the Networking and Information Technology field with 0 to 4 plus years’ experience
    • Basic skills to manage the execution of maintenance activities and network outages
    • Fundamental understanding of the OSI Model is required
    • Candidate needs a basic understanding of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment
    • Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus. Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies is highly desirable
    • Some travel may be required
    • Problem-solving and troubleshooting skills with severs and Cisco devices are a Plus
    • Candidate needs to have the ability to lift up to 50 lbs
    • Background Information Technology field or a related technology field is highly desirable.
    • Cisco Network + and Security+ CE required
    • ITIL foundation V3 certification is highly desirable

      Required Clearance:

      Must be a US Citizen and possess Secret Clearance


      AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Additional Information

Who We Are

At AT&T, we see beyond just your service.

We know that your skills are going to launch a civilian career that could change everything. And we want you to do that here. With our mission to hire 20,000 veterans by 2020, you’ve found a place where service members make a difference. 

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