IT Field Support Specialist (Government)


IT Field Support Specialist (Government) Job

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  • Job Category

    Government Support

  • Job Type

    Full Time

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for IT Field Support Specialists - To support our end-user community. The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions.

Prepares engineering plans and site installation Technical Design PackagesDevelops hardware installation schedulesPrepares drawings documenting configuration changes at each sitePrepares site installation and test reportsConfigures computers, communications devices and peripheral equipmentTrains site personnel in proper use of hardwareBuilds specialized interconnecting cablesTroubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipmentInstall and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cablingMaintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systemsUpdates technical drawings using AutoCAD software as neededRequired Clearance: TSSCI with Polygraph. (#polygraph)

Required Qualifications: Minimum education and experience level: High school/GED and zero (0) years of experience. Equivalent education and experience: Must be willing to drive an AT&T Motor Vehicle for an authorized purpose upon request.
Highly skilled in installing, repairing and troubleshooting computer hardware and peripheralsWell-versed in installing windows, software, applications, antivirus and patchesDemonstrated ability to read and understand technical manuals and schematicsExpertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)Able to manage time and priorities effectivelyAble to work efficiently with minimal supervisionProficient in working with end-users remotelyDemonstrated expertise in Microsoft Windows 7 and 10Familiar with Active Directory security and policiesExcellent analytical and problem solving skillsOutstanding communication skills to relate with team members and support workersMust be able to lift up to 50 pounds.Must be able to drive a company vehicleMust be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.

The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Desired Qualifications: 8570 Certification

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Additional Information

Who We Are

At AT&T, we see beyond just your service.

We know that your skills are going to launch a civilian career that could change everything. And we want you to do that here. With our mission to hire 20,000 veterans by 2020, you’ve found a place where service members make a difference. 

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