IT Field Support Specialist (Duluth)

in COLUMBIA, MD

IT Field Support Specialist (Duluth) Job

Job Description Job Attributes+

  • Job ID

    11701801

  • Req #

    1922944

  • Organization

    AT&T

  • Job Category

    Government Support

  • Job Location

    COLUMBIA, MD, US

  • Job Type

    Full Time

  • Remote

    No

Responsibilities Include:
  1. Installing, operating, maintaining,
    repairing and modifying end user devices such as personal computers,
    thin-clients, network interface cards, phones, monitors, printers,
    telephones, printers, pagers, and radios.
  2. Performing a variety of maintenance
    and technical support on devices, integrated systems and subsystems, and
    install/configure software at customer and/or field locations. 
  3. Troubleshooting and solving
    technical issues related to end user equipment hardware and software
  4. Ensuring customer satisfaction is
    achieved.

    Required
    Skills, Experience, and Education: Minimum education and experience
    level: High school/GED and a minimum of four (4) years of experience.
    Equivalent education and experience: Associate’s degree and two (2) years of experience.
    Must be able to lift 40 lbs.  Must be willing to drive an AT&T Motor
    Vehicle for an authorized purpose upon request.

  5. Highly skilled in installing,
    repairing and troubleshooting computer hardware and peripherals. Well-versed
    in installing windows, software, applications, antivirus and patches
  6. Demonstrated ability to read and
    understand technical manuals and schematics
  7. Expertise in Microsoft Office
    Applications (Word, Excel, PowerPoint and Access)
  8. Able to manage time and priorities
    effectively
  9. Able to work efficiently with
    minimal supervision
  10. Proficient in working with
    end-users remotely
  11. Demonstrated expertise in Microsoft
    Windows 7 and 10
  12. Familiar with Active Directory
    security and policies
  13. Excellent analytical and problem
    solving skills
  14. Outstanding communication skills to
    relate with team members and support workers

Required Clearance:Candidate must be a U.S. Citizen
and willing/able to obtain/maintain a security clearance. Desired:  DoD 8570
IAT Level 1 certification or MTA

Job Qualifications

Required Clearance:  Candidate must be a U.S. Citizen and willing/able to obtain/maintain a security clearance. Desired:  DoD 8570 IAT Level 1 certification or MTA

Additional Information

Who We Are

At AT&T, we see beyond just your service.

We know that your skills are going to launch a civilian career that could change everything. And we want you to do that here. With our mission to hire 20,000 veterans by 2020, you’ve found a place where service members make a difference. 

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