Help Desk Technician (Government)

in COLUMBIA, MD

Help Desk Technician (Government) Job

Job Description Job Attributes+

  • Job ID

    13278293

  • Req #

    1948366

  • Organization

    AT&T

  • Job Category

    Field Services

  • Job Location

    COLUMBIA, MD, US

  • Job Type

    Full Time

  • Remote

    No

Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment. Shift work is required.

Required Skills, Experience, and Education: One (1) year demonstrated Help Desk experience. Bachelor’s degree in a Technical, Math or Business discipline from an accredited college or University is required. Two (2) years of Help Desk experience with an Associates or three (3) years’ experience may be substituted for a Bachelor’s degree.
DoD 8570 Compliance with IAT level 1 required

Required Clearance: TS/SCI with Poly

Desired: Help Desk 1


AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Additional Information

Who We Are

At AT&T, we see beyond just your service.

We know that your skills are going to launch a civilian career that could change everything. And we want you to do that here. With our mission to hire 20,000 veterans by 2020, you’ve found a place where service members make a difference. 

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