GNOC Tier II Tech Incident Management (ND II) Job
Job Description Job Attributes+
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Job ID
61694632016
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Req #
R-11284
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Job Location
Oakton, VA, US
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Job Category
Top Secret Clearance with Polygraph
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Job Type
Full Time
Job Description:
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.
Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video, and collaboration services for the full spectrum of operations.
AT&T has an opening for a Government Network Operations Center (GNOC)/Network Operations Center (CNOC) Tier II Incident Management Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. Provide coverage 7x24x365.
The job duties of the GNOC/CNOC Tier II Incident Management Technician are as follows:
- The Tier 2 network technician will support the installation and maintenance of the client Local Area Network (LAN) Wide Area Network (WAN) devices. Respond to and resolve incident tickets.
- Provide support to Tier 3 network engineers for incident management and projects (site surveys and coordination and installation of new equipment.
- Coordinate network operations, maintenance, repairs, or upgrades. Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and inventory.
- Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs))
- Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the exiting network. Ensure that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks.
- Leverage various network tools to quickly identify and isolate customers impacting events on the network.
- Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
- Diagnose house and software problems and replace defective components.
- Support Operations and maintain activities and administer networks including hardware, system software, applications software and all configurations.
- Work to be performed in Springfield, VA.
Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Bachelor's and 6 years, Master’s and 4 years, Associate's and 8 years or a HS diploma and 10 years of experience that can be a combination of work history and education. Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2. Additional required qualifications include:
- Knowledge of Cisco Internetwork Operating System (IOS), Juniper JUNOS, Brocade and Foundry Operating System (OS).
Ready to join our team? Apply today!
Our GNOC Tier II Tech Incident Management (ND II) earns between $79,300 - $130,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotected · Adoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneWeekly Hours:40
Time Type:Regular
Location:Oakton, Virginia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
