Field Support Specialist (Duluth)

in COLUMBIA, MD

Field Support Specialist (Duluth) Job

Job Description Job Attributes+

  • Job ID

    10688266

  • Req #

    1905545

  • Organization

    AT&T

  • Job Category

    Government Support

  • Job Location

    COLUMBIA, MD, US

  • Job Type

    Full Time

  • Remote

    No

Responsibilities
Include:

  1. Installing, operating, maintaining,
    repairing and modifying end user devices such as personal computers,
    thin-clients, network interface cards, phones, monitors, printers,
    telephones, printers, pagers, and radios.
  2. Performing a variety of maintenance and
    technical support on devices, integrated systems and subsystems, and
    install/configure software at customer and/or field locations. 
  3. Troubleshooting and solving technical
    issues related to end user equipment hardware and software
  4. Ensuring customer satisfaction is
    achieved.

    Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.

    1.Highly skilled in installing, repairing and troubleshooting VTC devices and systems.
    2.Demonstrated ability to read and understand technical manuals and schematics.
    3.Able to manage time and priorities effectively.
    4.Able to work efficiently with minimal supervision.
    5.Proficient in working with end-users remotely.
    6.Familiar with Active Directory security and policies.
    7.Excellent analytical and problem-solving skills.
    8.Outstanding communication skills to relate with team members and support workers.

    Required Clearance: Must be able to obtain clearance.
    Desired: CompTIA A+, Vendor certifications desired, e.g., Cisco, Polycom.

    AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.

    AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job Qualifications

Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.

1.Highly skilled in installing, repairing and troubleshooting VTC devices and systems.
2.Demonstrated ability to read and understand technical manuals and schematics.
3.Able to manage time and priorities effectively.
4.Able to work efficiently with minimal supervision.
5.Proficient in working with end-users remotely.
6.Familiar with Active Directory security and policies.
7.Excellent analytical and problem-solving skills.
8.Outstanding communication skills to relate with team members and support workers.

Required Clearance: Must be able to obtain clearance.
Desired: CompTIA A+, Vendor certifications desired, e.g., Cisco, Polycom.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Additional Information

Who We Are

At AT&T, we see beyond just your service.

We know that your skills are going to launch a civilian career that could change everything. And we want you to do that here. With our mission to hire 20,000 veterans by 2020, you’ve found a place where service members make a difference. 

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