Enterprise Management System Engineer (Government) Job
Job Description Job Attributes+
COLUMBIA, MD, US
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission
RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.
Systems engineers will be requested to participate in the process by which a new software applications/components is created. Also, it’s their role to provide for the customer’s needs, evaluate options, run appropriate models, integrate software application into the current system model, launch the new applications and then do follow-up to make sure it’s running properly from beginning to end.
Engineering highly complex solutions across to meet business requirements or enhance performanceReviewing and recommending solution(s) to management based on results of independent assessment of current and future performance, stability, and systems management/life cycle issuesProviding escalated Tier-3 technical support by investigating and resolving systems-related matters of significance. (Note: This depends on Service Delivery Group)Developing and applying advanced methods, theories and research techniques in the investigation and solution of complex system requirements and problems Developing training tools and architectural documentationManaging operational tools team responsible for monitoring the operational infrastructure, supporting asset and inventory management, change and configuration management, problem and incident resolution, availability and capacity management. (Ex., of Enterprise Management tools include: ServiceNow, Solarwinds, HP Service Manager and Splunk.)Familiar with Software Development Lifecycle support (SDLC) or SCRUM/AGILE methodologyRetrieval of software requirements and breaking those down into functional requirements to be distributed among team members using ServiceNow Ensuring service levels agreements and objectives are met Creating and implementing operations improvements to meet established objectives across multiple facilities Developing processes for leveraging and using resources to meet customer needsDeveloping and maintaining communications with management and staff to ensure that service is delivered on time and within budget or contractual obligations Investigating and resolving matters of significance as appropriate
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V