Avaya Network Engineer SME (Government)

in Washington, DC

Avaya Network Engineer SME (Government) Job

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  • Job Location

    Washington, DC, US

  • Job Type

    Full Time

  • Remote


Voice Engineer SME provides enterprise design and project deployment support. The engineer will also interface with and support operations required for day-to-day Avaya PBX and Cisco data functions related to telecommunications. This includes, but is not limited to day-to-day O&M escalation support, system upgrades/enhancements, as well as ongoing projects and day-to-day moves, adds, changes (MACs) working closely with the TWD Project Management Organization (PMO) Data/Voice Lead Engineer. Significant Avaya experience is required.

Description of Daily Duties:

  • Provide enterprise level baseline, configuration control, and enhancement SME guidance for Avaya solutions across the enterprise
  • Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
  • Works closely with PMO Data/Voice Lead and TWD Project Managers to review customer requirements and develops basis of estimates (BOEs), consent to purchase (CTP) material forms, circuit order request forms (CORFs)/quotes, and engineering implementation plans for all project-related initiatives
  • Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
  • Analyze system logs and identifying potential issues with Telecommunication
  • Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies
  • Monitors the Telecommunication Network infrastructure and support state-of-the-art Monitoring and Reporting tools for proactive management to minimize outages to phone systems
  • Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh
  • Responds to escalated incidents and service requests from TWD Service Delivery/Operations Teams, coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities
  • Frequently communicates with Team Leads on upcoming projects, system maintenance activities, and unplanned events to ensure staff are prepared to support the Department
  • Promptly responds to all critical/high and/ or VIP incidents or service requests and resolves within service level targets and/or scheduled timeframes
  • Monitors ticket queues are actively monitored to ensure customer tickets and service requests are promptly addressed
  • Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
  • Communicates all planned/unplanned service outages to management/leads and Senior Watch Officers supporting the IT Operations Center
    Required Skills, Experience, and Education:
    • Enterprise level expertise in all Avaya platforms and solutions
    • Bachelor’s Degree in related technical discipline and/or 5+ years of IT/Voice-related experience in lieu of degree
    • Candidate should have recent VoIP experience on an enterprise network, including implementation of QoS for H.323 and/or Session Initiation Protocol (SIP) technology
    • Strong LAN/WAN/MAN experience with a focus on WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS).
    • Strong knowledge and experience with Cisco data and voice communications systems
    • US Citizenship
    • Some travel may be required (less than 10%)
      Required Clearance:
      SECRET (S) clearance with the ability to obtain TS and/or TS/SCI.

      One or more of the following certifications are desired but not required:
      • Experience with SolarWinds
      • CCNP Voice and/or Data - Cisco Certified Network
      • CCNA Voice - Cisco Certified Network Professional
      • Avaya Professional Design Specialist (APDS)
      • Avaya Certified Implementation Specialist (ACIS)
      • Avaya Certified Support Specialist (ACSS)
      • Avaya Certified Solutions Architect (ACSA)
      • Avaya Red or Blue Technologies
        **occasional after-hours support may be required for planned/unplanned events**

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